HP Officejet Pro L7680 - Solving Direct Digital Filing problems (optional)

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Solving Direct Digital Filing

problems (optional)

Unable to scan to network folder

NOTE: The Direct Digital Filing feature does not

support Windows Active Directory.

The device is not set up correctly on the

network

Make sure that the device is set up properly and

connected to the network. PING the device and make

sure that it is responding.

The network folder has not been set up

correctly

• Make sure the folder is created on the server.

For more information, see the documentation

available for your operating system.

• Make sure the folder name uses only the letters

A through Z (uppercase or lowercase) and the

numbers 1 through 9.

• Some common punctuation marks are also

supported. However, do not use accented or special

characters in the folder name.

• Make sure the folder has been shared and that users

can both read and write to the folder. For more

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Solving Direct Digital Filing problems (optional)

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English

information, see the documentation available for

your operating system.

• Make sure the folder name is entered in the correct

format in the embedded Web server (EWS) and that

the username and password are entered correctly.

For more information, see the information in the

EWS.

The disk is full

Make sure the server containing the folder has enough

disk space available.

The device cannot create a unique filename

using the assigned prefix and suffix

The device can create up to 9,999 files using the same

prefix and suffix. If you have scanned many files to a

folder, change the prefix.

The filename prefix has not been set up

correctly

Make sure the folder name and filename prefix uses

only the letters A through Z, uppercase or lowercase;

the numbers 1 through 9. Some common punctuation

marks are also supported. However, do not use

accented or special characters in the folder name.

If unsupported characters are used in filename prefixes,

they will not appear correctly when the file is created.

The server name cannot be resolved

Sending to network folder might fail if the server name

provided during setup cannot be resolved to specific IP

addresses. When setting up the Direct Digital Filing

feature, be sure to do the following:

• Try to use fully qualified DNS names.
• Make sure the DNS server is set up correctly on the

device.

TIP: If you have recently changed the DNS settings,

turn off and then turn on the all-in-one.

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Troubleshooting

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