Solving Direct Digital Filing
Unable to scan to network folder
NOTE: The Direct Digital Filing feature does not
support Windows Active Directory.
The device is not set up correctly on the
Make sure that the device is set up properly and
connected to the network. PING the device and make
sure that it is responding.
The network folder has not been set up
• Make sure the folder is created on the server.
For more information, see the documentation
available for your operating system.
• Make sure the folder name uses only the letters
A through Z (uppercase or lowercase) and the
numbers 1 through 9.
• Some common punctuation marks are also
supported. However, do not use accented or special
characters in the folder name.
• Make sure the folder has been shared and that users
can both read and write to the folder. For more
Solving Direct Digital Filing problems (optional)
information, see the documentation available for
your operating system.
• Make sure the folder name is entered in the correct
format in the embedded Web server (EWS) and that
the username and password are entered correctly.
For more information, see the information in the
The disk is full
Make sure the server containing the folder has enough
disk space available.
The device cannot create a unique filename
using the assigned prefix and suffix
The device can create up to 9,999 files using the same
prefix and suffix. If you have scanned many files to a
folder, change the prefix.
The filename prefix has not been set up
Make sure the folder name and filename prefix uses
only the letters A through Z, uppercase or lowercase;
the numbers 1 through 9. Some common punctuation
marks are also supported. However, do not use
accented or special characters in the folder name.
If unsupported characters are used in filename prefixes,
they will not appear correctly when the file is created.
The server name cannot be resolved
Sending to network folder might fail if the server name
provided during setup cannot be resolved to specific IP
addresses. When setting up the Direct Digital Filing
feature, be sure to do the following:
• Try to use fully qualified DNS names.
• Make sure the DNS server is set up correctly on the
TIP: If you have recently changed the DNS settings,
turn off and then turn on the all-in-one.