HP Officejet Pro L7680 - Solving installation problems

background image

Solving installation


This section provides troubleshooting suggestions for

some of the most common issues associated with

hardware and software installation.

Hardware installation suggestions

Check the device

• Make sure that all packing tape and material have

been removed from outside and inside the device.

• Make sure paper is loaded correctly in the tray,

and is not jammed in the device.

• Make sure that no lights are on or blinking except

the Power light, which should be on. If the Attention

light is blinking, check for messages on the control

panel. When the device is first turned on, it takes

approximately 45 seconds to warm up.

• Make sure the rear access panel or duplexer is

locked into place.

• Make sure that the device can print a Self-test

diagnostic page. For more information, see “Self-test

diagnostic page” on page 28.

Check the hardware connections

• Make sure that any cords and cables that you are

using are in good working order.

• Make sure that the power cord is connected securely

to both the device and to a working power outlet.

• Make sure that the phone cord is connected to the

1-LINE port.

Check the printheads and ink cartridges

• Make sure that you have removed the orange caps

from the printheads.

• Make sure that all of the printheads and ink

cartridges are firmly installed in their correct, color-

coded slot. Press down firmly on each one to ensure

proper contact. The device cannot work if they are

not all installed.

• Make sure that the printhead latch and all covers are


• If the display shows a printhead error message,

clean the contacts on the printheads. For more

information, see the onscreen user guide on the

Starter CD.

Software installation suggestions

Check the computer system

• Make sure that your computer is running one of the

supported operating systems. For more information,

see the onscreen user guide on the Starter CD.

• Make sure that the computer meets at least the

minimum system requirements. For more information,

see the onscreen user guide on the Starter CD.

Verify installation preliminaries

• Make sure to use the Starter CD that contains the

correct installation software for your operating


• Before installing software, make sure that all other

programs are closed.

• If the computer does not recognize the path to the

CD-ROM drive that you type, make sure that you are

specifying the correct drive letter.

• If the computer cannot recognize the Starter CD in

the CD-ROM drive, inspect the Starter CD for

damage. You can download the device driver from


• In the Windows device manager, make sure that the

USB drivers have not been disabled.

• If you are using a computer running Windows,

and the computer cannot detect the device, run the

uninstallation utility (util\ccc\uninstall.bat on the

Starter CD) to perform a clean uninstallation of the

device driver. Restart your computer, and reinstall the

device driver.